Privacy Policy

Strive Recovery Of Waterloo  (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you engage with our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information Collection and Use

We collect personal information to provide you with the best possible experience. This may include:

• Personal Identifiable Information (PII): Your name, contact details (e.g., phone number, email address, mailing address).

• Account Management: Information related to your account, including service preferences and transaction history.

• Service-Related Data: Information required for us to deliver our services effectively, such as addresses for pick-up and delivery.

Your information is used solely for:

• Delivering and improving our services.

• Managing your account and service preferences.

• Communicating with you regarding your requests, bookings, or service updates.

2. Mobile Information and Text Messaging

We value your privacy, particularly regarding mobile communications.

• Mobile Information: We do not share your mobile information with third parties or affiliates for marketing or promotional purposes.

• Text Messaging: Opt-in data and consent collected for SMS communications are securely stored and will not be shared with any third parties. This ensures that your consent and messaging preferences remain confidential.

3. Cookies and Tracking Technologies

To enhance your experience on our website, we may use cookies or similar technologies to:

• Understand user preferences.

• Improve website functionality and services.

• Analyze traffic and usage patterns.

You may modify your browser settings to manage or disable cookies; however, this may affect certain website functionalities.

4. Opting Out of Marketing and Promotional Communications

We respect your preferences regarding communications:

• Unsubscribing: You can unsubscribe from marketing and promotional communications at any time by replying “STOP” or “UNSUBSCRIBE” to SMS messages or contacting us via the contact form on our website.

• Service-Related Communications: Even if you opt out of marketing messages, we may still communicate with you for essential purposes, such as:

  • Sending service-related updates.

  • Responding to service requests.

  • Addressing account administration needs.

5. Data Sharing and Disclosure

We prioritize the security and privacy of your information. Your personal data will not be sold or shared with third parties, except in the following scenarios:

• Service Providers: We may share necessary information with trusted partners to facilitate service delivery (e.g., logistics support).

• Legal Compliance: We may disclose information if required by law or to protect our legal rights.

• Business Transactions: In the event of a business merger, acquisition, or sale, your information may be transferred, but it will remain subject to this policy.

6. Data Security

We implement robust security measures to safeguard your information, including:

• Encryption of sensitive data.

• Regular security assessments and updates.

• Restricted access to personal data to authorized personnel only.

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to take precautions, such as using strong passwords and securing your devices.

7. Your Rights

You have the right to:

• Access, update, or correct your personal information.

• Request deletion of your personal data, subject to legal or contractual obligations.

• Opt out of data processing for direct marketing purposes.

To exercise these rights, please contact us using the details provided below.

8. Changes to this Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The updated policy will be posted on our website with a revised “Last Updated” date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Strive Recovery Of Waterloo  (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you engage with our services. Please read this policy carefully to understand our practices regarding your personal data.